We're here to help
First off, we know this can be frustrating. We apologize for the inconvenience and will make sure you are well taken care of.
1) Try reloading
Tap "Help" on any screen in Roots
Tap the "reload" icon in the help modal
This should fix most issues immediately
If you are having to reload constantly please contact us!
2) Do you have overlapping downtimes?
Overlapping downtimes should not cause an issue. However, we have seen a pattern related to this. If you are having issues, please try the following:
Edit downtimes so they don't overlap, or stop and start at the same time
Then, tap "reload" in the help modal
Here is an example:
Morning Downtime: 6:00am - 9:00am
Work Downtime: 9:01am - 5:00pm
3) Check your phone settings
Turn off "share across devices" in your iOS settings
Remove screen time permissions from other apps
Update to the latest version of Roots
Update to the latest iOS version
Turn off "low power mode" for better performance
4) Check your Roots blocking
Are you part of a challenge that may be blocking?
Do you have other limits (ex: intentional mode) that may also be blocking?
5) Force quit the Roots app
Force close Roots and open it again to reset the connection
Click here if you don't know how to do that
6) Restart your phone
Restart your phone
Update to the latest iOS version
7) Reset Screen Time permissions
Go to "Settings" > "Screen Time"
Scroll down and find "Roots"
Remove access, then re-open the Roots app
Give access to screen time permissions when prompted
Still having issues?
We know this can be frustrating. We'll be happy to help and will even reward you for your valuable time.