If you need to unblock during an emergency and you are in "Monk Mode", or having some kind of issue, please do the following:
1) Use "Emergency unblock" mode
When to use: If you need to unblock for multiple days (e.g., during a vacation or an extended emergency).
Open Roots, go to "Blocking (bottom tab) > Tap on Help (top right)"
Scroll all the way down to "Emergency unblock"
Follow the instructions
Tap "Resume blocking" to end it early and turn your blocking back on
2) Use a "Vacation day"
When to use: If you just need to unblock for a day or want to make edits to your "Blocks" while on "Monk Mode".
If you are on a free trial or premium subscription
Go to "Roots > Today (bottom tab) > Account settings (top left) > Vacation days (under Blocking)"
This will unblock all apps
Tap "Resume blocking" to end it early and turn your blocking back on
3) Remove "Screen Time" permissions
When to use: If the above steps fail.
Remove screen time permissions from Roots
Go to "iOS Settings > Screen Time > Apps With Screen Time Access"
Then remove access from Roots
Note: Reconnecting "Screen Time" access may lead to the loss of historical screen time data within the app.
If you’re out of “Vacation days” or “Emergency unblocks”:
Please contact us by tapping the chat bubble below.
Please make sure to mention the email linked to your Roots account, and we’ll be happy to add some for you!
To find your Roots-associated email ID, go to: "Roots > Today (bottom tab) > Account settings (top left) > Tap on Your Name > Account details > Email".
NOTE: “Vacation days" and "Emergency unblocks" are meant to be used sparingly. Refilling them too often can reduce their effectiveness in supporting your screen time goals.
If you ever feel that these features are making it harder to stay on track with your screen time goals, the following articles may help:
Need more help?
Get personal help from one of our founders here.