First off, we know this can be super frustrating! We will make sure you are taken care of and work to resolve the issues asap.
Here are a few things to try:
1) Try reloading
Tap "Help" on any screen in Roots
Tap the "reload" icon in the help modal
This should fix most issues immediately
2) Try starting a new cheat day
Tap to "end cheat day early"
Then, start a new cheat day
Please let us know so we can add one cheat day back to your account
3) Force quit the Roots app
Force close Roots and open it again to reset the connection
Click here if you don't know how to do that
4) Restart your phone
Restart your phone
Click here if you don't know how to do that
5) Reset Screen Time permissions
Go to "Settings" > "Screen Time"
Scroll down and find "Roots"
Remove access, then re-open the Roots app
Give access to screen time permissions when prompted