Apologies for that—It seems the notification didn’t come through, possibly due to push notification settings.
We're happy to issue a full refund.
To request a refund: Please email us at hello@getroots.app with the following details:
Your Roots-associated email ID
Your PayPal/Venmo ID (Unfortunately, we can’t process refunds directly through the App Store.)
Screenshot of the amount you were charged
To find your Roots-associated email ID, go to: Roots App > Profile > Settings > Edit Account > Email.