We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
If your "Excluded Apps" are still getting blocked, try the following steps:
1) Remove and re-add the apps in "Profile > Settings > Excluded apps"
This issue can happen when Apple "Screen Time" gets out of sync.
2) Restart your device
Restart your phone, then tap "Help > Reload unblocking"
3) Reconnect "Screen Time" access
Open "Settings > Screen Time".
Navigate to "Apps With Screen Time Access".
Toggle "Roots" off, then back on.
Tap "Continue" to grant Roots "Screen Time" access again.
4) Check linked devices and "Family Sharing"
Do you have a family plan or any other devices, such as a child’s device, connected to your Apple ID?
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!