We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
Please send us a screenshot of what you are seeing when you try to redeem the promo/offer code. We'll get right back to you!
Reach out to us directly from the app: "Roots > Profile > Account Settings (top of the screen) > Help Center (under Help & Support) > Scroll down to Contact Us".
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!