We're here to help.

First off, we know this can be frustrating. We sincerely apologize for the inconvenience.

There are a few common scenarios when redeeming promo codes. Let's figure out which one matches your situation:

I redeemed the promo code but still don't have premium

If you successfully redeemed your promo code but your account still shows as "Roots Free", the subscription status with Apple likely got out of sync. Here's how to fix it:

First, confirm the redemption worked:

Open your iPhone Settings > [Your Name] > Subscriptions > Roots
Check if the promo code subscription is displayed there

If it's listed in Apple Subscriptions:

Go to Roots > Profile > Account Settings (top of the screen) > Your Name > Tap "Restore Subscription" (under "Subscription")

Your premium access should be restored instantly.

I'm getting an error when trying to redeem the code

If you see an error message such as:

“The code appears expired”
“Too many codes have been redeemed”
“This offer cannot be redeemed with your current subscription”

Please tap the chat bubble below and send us a screenshot of the error you’re seeing.

We'll investigate and get back to you right away!

Still having trouble?

Please contact us by tapping the chat bubble below and include:

A screenshot of what you're seeing
The specific promo code you're trying to redeem
What happens when you try to redeem it