We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
Steps to troubleshoot:
1) Quick refresh
Go to Roots > Help (top of any screen)
Tap Reload Blocking
This often syncs the time zones properly
2) Reset Screen Time permissions
Go to Settings > Screen Time > Apps with Screen Time Access
Toggle Roots OFF, then back ON
Reopen Roots and grant Screen Time access when prompted
(This forces a fresh connection and usually fixes time zone issues.)
3) Restart the app and device
Force close Roots completely
Restart your phone
Open Roots again and check if the times are now correct
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!