We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
If you’re seeing a red exclamation mark inside a circle next to a block (as shown in the image below), it means there’s a problem with the blocking setup.
This can happen for a few reasons:
The app selection might not have saved correctly
Roots may not have the correct permissions to block apps
There could be a sync issue with Apple "Screen Time"
What to do next
Tap on the block or app with the exclamation mark
You should see a message or option to either:Reload permissions, or
Fix the blocking item
Follow the prompt shown in Roots
This will typically walk you through restoring the correct permissions or reselecting the affected apps.
Still not working?
Try tapping “Help” at the top of the Roots app and then tap Reload Blocking.
If the issue persists:
Please send us a screenshot or screen recording of the exclamation mark and what happens when you tap on it.
You can contact us directly by going to: "Roots > Profile > Account Settings (top of the screen) > Help Center (under Help & Support) > Scroll down to Contact Us".
We’ll help you get it sorted!
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!