If you’re seeing a red exclamation mark inside a circle next to a block (see image below), it means there’s a problem with the blocking setup.
This can happen for a few reasons:
The app selection might not have saved correctly
Roots may not have the correct permissions to block apps
There could be a sync issue with Apple "Screen Time"
What to do next
Tap on the block or app with the exclamation mark
You should see a message or option to either:Reload permissions, or
Fix the blocking item
Follow the prompt shown in Roots
This will typically walk you through restoring the correct permissions or reselecting the affected apps.
Still not working?
Try tapping “Help” (top right under Blocking tab) and then tap "Reload blocking".
If the issue persists:
Please send us a screen recording of the exclamation mark and what happens when you tap on it.
Contact us by tapping the chat bubble below.