We're here to help.
First off, we know this can be frustrating and we sincerely apologize for the inconvenience.
If you’ve already set up an “All Except” block and those allowed apps are still getting blocked, here’s how to fix it.
Quick fix
Double-check the list of excluded apps under your “All Except” block to ensure they’re correctly selected.
Go to "Help > Reload Blocking" to refresh your blocking rules.
Kill and relaunch the Roots app to make sure the settings apply properly.
These steps usually resolve the issue right away.
Help us troubleshoot — Send a quick video
If the issue continues, we’d love a quick screen recording of your blocking setup so we can take a closer look.
Go to "Roots > Blocking"
Tap on each block you’ve set up
Scroll down to show the block details, especially the “All Except” section
Send us the video directly from the app: "Roots > Profile > Account Settings (top of the screen) > Help Center (under Help & Support) > Scroll down to Contact Us".
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!