We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
How do I skip the free trial?
If you prefer to use Roots without starting the free trial, you can absolutely do that by following these steps:
Open the Roots app and create your account.
When you reach the paywall screen, tap on “View all plans.”
From there, select the “Free” plan.
That’s it — you’ll be all set on the free version without activating the free trial.
Want to double-check you're not on the free trial?
You can confirm this in your iOS settings:
Go to "Settings > Your Name > Subscriptions"
Look through your active subscriptions — if Roots isn’t listed there, it means you're not currently on the trial or any paid plan.
If you have any questions or need help switching plans, just reach out — we're here to help!
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!