We're here to help.
First off, we know this can be frustrating and we sincerely apologize for the inconvenience.
If you're trying to uninstall apps but you are not able to — even for apps without any screen time limits — the issue might be caused by Roots’ App Uninstall Protection feature.
This feature is designed to prevent apps from being removed without your knowledge, but it can also block you from uninstalling apps when you need to.
Here’s how to fix it:
Open the "Roots" app
Go to the "Blocking" tab
Tap "Block Settings" (top of the screen)
Toggle off the "App Uninstall Protection"
Now go back and uninstall the apps you want
When you're done, we recommend turning "App Uninstall Protection" back on to keep Roots bulletproof
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!