First off, we know this can be frustrating — and we sincerely apologize for the inconvenience.
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When you enable "Block Adult Content" in Roots, you're activating Apple's built-in filtering system through their Screen Time API. This system is designed to block access to adult websites across Safari and other browsers. Apple maintains and updates this blocklist directly, not Roots.
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While Apple’s filtering is generally effective, a few customers have reported cases where non-explicit sites — like dating sites — are mistakenly blocked. Even if a site doesn’t contain adult content, Apple’s system may flag it based on certain keywords or themes.
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Unfortunately, Roots doesn’t have visibility into or control over the specific domains that Apple includes in their filtering.
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You can do this by going to: "Roots > Blocking > Blocking Settings (top right of the screen) > Block Adult Content > Toggle Off"

This will send a request to the Roots team to disable “Block Adult Content.” Once it’s turned off, you’ll be able to access the blocked site. You can always turn it back on once you're done.
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Get personal help from one of our founders here. We're happy to assist—and we’ll even reward you for your valuable time!