We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
For security reasons, we cannot send passwords directly via email.
If you cannot remember your password to access your account:
Open the Roots app
Tap "Forgot Password" on the login screen
Enter your email address
Check your email for the reset link
Important: Please make sure to check your spam/junk folder as well—sometimes these emails can end up there.
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we'll even reward you for your valuable time!