We're here to help.
If you find yourself using "Emergency Unblocks" more often than you'd like—when it's not truly necessary—and you keep requesting more when you run out, we can help you create that truly bulletproof experience you're looking for.
Ready for the ultimate commitment?
We can disable the ability to refill your "Emergency Unblocks" from our backend. This means once you use up your current emergency unblocks, that's it—no more easy ways to bypass your limits when temptation strikes.
Here's how to request this:
Simply write to us with your request and include:
Your Roots-associated email ID
A clear statement that you want us to stop your emergency unblock refills for your account
To find your Roots-associated email ID: Go to: "Roots > Profile > Account Settings" (top of the screen) > Tap on Your Name > Account Details > Email"
Please contact us by tapping the chat bubble below.
Note: This feature is available in version 2.11.1 and later. If you’re on an older version, please update the app here. To check your app version, go to Roots > Profile > Account Settings (top of screen) > Scroll right down to the bottom of the page.
Important things to understand:
This change is permanent and cannot be easily reversed. Once we disable refills:
You'll want to use any remaining "Emergency Unblocks" you currently have very carefully
The system won't allow you to request more going forward
You'll have that truly bulletproof blocking experience with no escape routes
You'll still have other options if truly needed:
"Pauses" (if you have any available)
Why this helps:
Many people find that knowing there's absolutely no easy way to get more emergency unblocks actually makes it easier to stick to their goals. It removes the mental negotiation and makes the commitment feel more real and powerful.
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we'll even reward you for your valuable time!