We're here to help.
Some customers are experiencing blocking not working properly after updating to iOS 26. We know this can be frustrating, and we're actively working on a permanent solution.
Quick fixes to try:
1) Reload blocking
This often resolves the issue immediately:
Open the Roots app
Tap "Help" (at the top of any screen)
Select "Reload Blocking"
Wait a few seconds, then test your blocking
2) If that doesn't work, try restarting your phone:
Power off your iPhone completely and restart it
Then go back to Roots and try the "Reload Blocking" step again
We've found this combination works really well for post-update issues
3) Delete and recreate your blocks
If reloading doesn't work:
Go to "Roots > Blocking"
Delete your existing blocks by tapping the pencil icon on each block, scrolling down, and tapping "Delete"
Create new blocks with the same settings
This refreshes the connection with iOS 26's updated Screen Time system
We're on it!
Our development team is investigating the root cause and working on a permanent fix. We'll share updates as soon as we have more information.
Thanks for your patience as we work through these iOS 26 compatibility issues!
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we'll even reward you for your valuable time!