We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
If you're seeing the message "SafeSearch is locked to filter by your browser's safety settings" in Safari, this is typically related to lingering web content filtering from Apple's system.
How to fix this:
Step 1: Check Roots' blocking settings
Go to Roots > Blocking > Blocking Settings (top of the screen) and confirm "Block Adult Content" is toggled OFF.
Step 2: Check your iOS "Web Content" settings
Go to Settings > Screen Time > Content & Privacy Restrictions > App Store, Media, Web & Games > Web Content and make sure this is set to "Unrestricted Access" (not "Limit Adult Websites").
Step 3: Delete the Roots app
Delete Roots from your iPhone completely
Note: By deleting Roots you will lose your historical screen time data in Roots and will need to recreate your blocking afterward.
Step 4: Clear Safari data and turn off "Hide IP"
Go to Settings > Apps > Safari > Clear History and Website Data
Go to Settings > Apps > Safari > Hide IP Address > set to Off
Go to Settings > Apps > Safari > Extensions and turn everything off
Step 5: Restart your iPhone
This helps clear any lingering system restrictions that iOS might be holding on to.
Step 6: Reinstall Roots
Download Roots again from the App Store and re-grant Screen Time permissions. The issue should be resolved.
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist!