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Why was I charged immediately? I thought there was a free trial?

Here's what you can do:

1) Cancel your monthly subscription through your iPhone settings:

  • Go to Settings > [Your Name] > Subscriptions

  • Select Roots

  • Tap Cancel Subscription
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2) Request a refund from Apple:

  • Sign in with your Apple ID

  • Find the Roots charge and select Report a Problem

  • Choose "I didn't mean to purchase this" or "Other"

  • Apple typically processes refunds within 48 hours
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3) Subscribe to the annual plan to get your 7-day free trial:

  • Go to "Roots > Today (bottom tab) > Account settings (top left) > Tap your name > Select your Subscription

  • Select the "Annual Plan to start your free trial
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