We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
If your weekly report is showing 0, this is a known bug that our team has identified. We're planning to fix this issue in our next app release.
In the meantime, here are some quick fixes you can try:
Force quit and relaunch Roots:
Swipe up from the bottom of your screen (or double-click the home button on older iPhones)
Find the Roots app and swipe it up to close it completely
Reopen Roots from your home screen
Tap the reload icon:
Look for the reload icon in the top-right corner of your weekly report screen
Tap it to refresh your screen time data
If the problem persists:
Please send us a screen recording showing by tapping the chat bubble below:
Your weekly report screen displaying the incorrect data
You tapping the reload icon
Any other relevant screens
Also, let us know which steps you've already tried so we can help you faster.
Need more help?
Get personal help from one of our founders here. We're happy to assist - and we'll even reward you for your valuable time!