Skip to main content

Weekly report is showing incorrect data or 0

Here are a few things to try:

Force quit and relaunch Roots:

  • Swipe up from the bottom of your screen (or double-click the home button on older iPhones)

  • Find the Roots app and swipe it up to close it completely

  • Reopen Roots from your home screen


Tap the reload icon:

  • Look for the reload icon in the top-right corner of your weekly report screen

  • Tap it to reload your screen time data


If the problem persists:

Please send us a screen recording showing your weekly report displaying the incorrect data. Contact us by tapping the chat bubble below.

Did this answer your question?