If your "Screen Time" switch feels stuck and won’t turn off — especially when trying to remove Roots’ access — you’re not alone. Follow the steps below to get things unstuck and reconnect properly.
How to fix it:
Step 1: Try an alternative path
Go to Settings > Screen Time > Apps with Screen Time Access
Look for Roots in the list - you should see two Roots toggles (as shown in the image below)
Try turning off both of them individually
Step 2: Follow the reset process
Once you’ve turned off both Roots access toggles, return to the Roots app and open it.
Follow the on-screen prompts to grant Screen Time permission again.
After that, you’ll need to re-select the apps you want to block.
For supporting visuals and a clearer walkthrough, please read this article.
Still having trouble?
If the slider still won't move after trying these steps, please contact us by tapping the chat bubble below. We'll work with you to find an alternative solution.