We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
If you're seeing Roots listed twice in your "Screen Time" settings, don't worry - this is a sync issue that's easy to fix.
How to fix it:
Step 1: Turn off both Roots entries
Go to Settings > Screen Time > Apps with Screen Time Access
Find both Roots entries
Toggle both OFF (as shown in the image below)
Step 2: Open the Roots app
Launch the Roots app
The app will automatically guide you through the "Screen Time" permission setup flow
Step 3: Complete the setup
Follow the prompts to grant "Screen Time" access
Once complete, only one Roots entry will be active in “Screen Time”
The other should be in “Off” position
Step 4: Reload blocking
Tap "Help" (at the top of any screen)
Tap "Reload Blocking"
This ensures your blocking is working properly after the permission reset
Why this happens
Sometimes iOS can create duplicate entries when "Screen Time" permissions are reset or reconnected. Turning both off and letting Roots guide you through a fresh setup clears the duplicate and ensures a clean connection.
Note: Reconnecting "Screen Time" access may result in the loss of historical screen time data within the app.
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist - and we'll even reward you for your valuable time