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I’m being asked for a password to delete Roots

We’re here to help.

If you’re seeing a password prompt when trying to delete Roots, this is an iOS “Screen Time” passcode — it’s set at the iPhone level, not within Roots itself. This can sometimes be enabled without you realising it.

How to reset your “Screen Time” passcode

Here’s how to reset it:

1. Go to iOS Settings > Screen Time

2. Tap “Change Screen Time Passcode”

3. Tap “Forgot Passcode?”

4. Enter your Apple ID and follow the steps to set a new passcode


For further help, see Apple’s official guide: If you forgot your Screen Time passcode - Apple Support


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