If you see a dark green screen when you open Roots, don’t worry. This is our loading screen, and it shows while the app loads your onboarding and plan options. It normally only takes a few seconds.
If you’re stuck on it for longer, it’s usually caused by your device or internet connection rather than the app itself. Here’s how to fix it.
Quick checks
Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data.
Close all other apps by swiping them up, then reopen Roots.
Turn off “Low Power Mode” if it’s on (Settings > Battery).
Restart your iPhone, then open Roots again.
Still stuck? Reinstall Roots
Delete the Roots app
Make sure you’re on a stable internet connection
Reinstall Roots from the App Store
Open the app and wait a few seconds for it to load
Please note: deleting Roots removes the blocks you’ve set up, so you’ll need to create them again afterwards.
Need more help?
Get personal help from one of our founders here.