We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience and will make sure you're well taken care of.
If Roots is running slow for you or if the app is freezing or crashing, it may be caused by the app icons being loaded in the limits and downtimes tabs.
Here's how to fix it:
1) Turn off "App icons" on blocking cards
Go to "Profile > Settings"
Then find "Display App Icons" and toggle it OFF
For some devices, loading the app icons into the app limits and downtime tabs can cause the app to freeze up due to some iOS limitations.
2) Force quit apps running in background:
Swipe up and hold, and then close as many apps as possible
This will make the app selector work better and help with load times
After quitting other apps, please try the selector again
Still having issues?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!