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Why is the app freezing or crashing?

Improve the performance of Roots

Here are a few things to try:​
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1) Update to iOS 18 or later

Running an older version of iOS can cause instability with Roots. Updating to iOS 18 or above is one of the most effective fixes.
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To update your iPhone:

  1. Open Settings

  2. Tap General

  3. Tap Software Update

  4. If iOS 18 or later is available, tap Download and Install


2) Update to the latest version of Roots

Make sure you're on the most recent version of Roots:

  1. Open the App Store

  2. Tap your profile icon (top right)

  3. Scroll down to see pending updates

  4. If a Roots update is available, tap Update


3) Force quit background apps

Having too many apps open can slow Roots down or cause it to crash.

  1. Swipe up from the bottom of the screen and hold

  2. Close as many background apps as possible

  3. Restart your phone

  4. Then reopen Roots



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