We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
If you’re trying to give Roots access to screen time and it’s stuck in the “loading state”, please try the following things.
1) Force quit the app and try again
To force quit the app — swipe up and hold, then swipe the Roots app away. Click here if you don't know how to do that.
2) Restart your phone and try again
3) Reset screen time permissions
Go to "Settings > Screen Time"
Scroll down and find "Roots"
Remove access, then re-open the Roots app
Give access to screen time permissions when prompted
4) Wait a little while and try again
5) One more thing to try:
If none of the suggested troubleshooting works, please try giving screen time permissions to a different app. In some cases the screen time API can get hung up on the Apple side, and doing this can force things to reset:
Keep Roots open but in the background
Download another screen time app, such as this one
Go through onboarding until you give screen time permissions
Once approved, re-open Roots
Why is this happening?
There is a small bug in the iOS screen time that prevents us from accessing the permissions on your device. This appears to happen with a small percentage of people, a small percentage of the time. But, when it happens we know it’s frustrating!
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!