Make the following updates:
1) Turn off Share Across Devices on ALL iOS devices
Open your iOS Settings > Screen Time
Be sure Share Across Devices is turned off on your iPhone.
In some cases, we have seen this needs to be turned off on all devices. Due to limitations with Apple Screen Time this is required for using Roots.
Learn how to disable share across devices here.
2) Turn off any app limits or downtime in Apple Screen Time
Go to iOS Settings > General > Screen Time
If you have any limits or downtime enabled, turn them off
This will help things run more smoothly.
3) Remove screen time permissions from other apps
Go to iOS Settings > General > Screen Time
Scroll down to 'Apps with screen time access'
Turn off access for any apps besides Roots
Having multiple apps with screen time permissions enabled can lead to blocking issues.
4) Update to the latest version of iOS
Go to iOS Settings > General > Software Update
Update to the latest (non-beta) version
There are some bugs in the older iOS version that can lead to blocking issues.
5) Turn off 'Low Power Mode'
As much as possible, turn off Low Power Mode. When Low Power Mode is enabled it can cause delay in blocking and unblocking
6) Exclude apps from Roots screen time reports
If there are certain apps you don't want to be included in your usage reports within Roots, you can exclude them (ex: baby monitors, navigation, etc)
Go to Roots Profile > Settings > Excluded Apps and add them here
Note: Excluded apps can still be blocked.
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7) Keep certain apps from being blocked (if applicable)
If there are app you know you always need access to and don't want Roots to block, please follow these instructions
Go to iOS Settings > Screen Time > Always Allowed
Add the apps you don't want to block here
Due to limitations in the Apple Screen Time API we cannot handle this directly in the Roots app.
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8) Check Linked Devices and Family Sharing
Do you have a family plan or any other devices, such as children's devices, connected to your Apple ID? If yes, your children's screen time may count toward total screen time.
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