As the leading provider of news and injury data in the fantasy industry for a wide variety of sports and sites, RotoWire's support team often fields questions about making a player IR-eligible. In the vast majority of cases, the resolution to an IR dilemma falls within a specific site or league's injury rules.
Often times, RotoWire's injury classifications are different from a given site's. Some sites may package a group of the designations we send into one status that may or may not match what RotoWire or the league itself calls it. This is the decision of the third-party site and not RotoWire.
In many cases, an injury or transactions might be reported by a team's local beat writer or even a national media outlet, but RotoWire must wait until the transaction or injury is "official" with the league. A common example is MLB call-ups or IL moves. RotoWire must remain consistent with designations to ensure all clients and users are working with injury data that meets the same criteria.
In 99% of cases, contacting RotoWire support WILL NOT result in a injury designation or roster status change. This is something individuals must take up with their league's commissioner or customer support of the league-hosting site.