Settings in RFH Auction

This page explains the following sections:

Important: To ensure you can bid effectively via RFH Auction, it is important that your screen and sound are set up correctly. Find out how to do this here.

To change your personal settings, click on your buyer name (top right of the title bar) to display the Account menu. Here, you can select Settings straight away.

Have you just started using RFH Auction? If so, please watch the video below first. In it, we explain step by step how to set up your first auction and get ready to start buying.

Setting up the clocks

The Clocks tab shows the auction configuration available for the selected profile. Here, you can set up the auctions in which you wish to bid.

On the left, select the auctions you’re interested in from the list of available auctions. On the right, you’ll see an overview of the selected auctions displayed in the auction list; here you can also select your starting auction (the main clock at the start of the RFH Auction) and secondary clocks.

Use the bin icon to remove a clock from the clock overview; you can also do this by deselecting the clock on the left. You can adjust the order of the clocks in the clock overview and of the secondary clocks by dragging a clock by its icon or name up or down.

On the Cards tab, you can configure the plates available to you.

When you launch RFH Auction for the first time, the first available plate is set as the default plate. Do you only have one plate available? In that case, you don’t need to configure any further settings for the plates.

Do you have multiple plates and are you able to adjust the settings? If so, you can select a different plate as the default plate. This plate will be selected automatically when you launch RFH Auction.

If the main user of your buyer organisation has set it so that you can only view the sheets and not edit them, you will see the following message: Editing cards is disabled. Only an administrator can change these settings.

This setting determines whether you can:

Plates by location

Do you have multiple plates? If so, you can select a default plate for each location and/or clock.

Click on Locations to open the settings for each location. Here, you can select a default plate for flowers and/or plants for each location.

The list shows only the lots you are permitted to bid on at that location. It also takes into account the product group for which you are authorised to bid on the lot: flowers and/or plants.

The selected lot is automatically selected when you switch to a clock at a different location. At central auctioning, this also happens when a lot from a different location comes up for auction.

Plates per clock

If you have multiple plates, you can also choose the default plate for each auction.

Click on Clocks to open the settings for each auction. Here you will see the auctions you have selected on the Clocks tab. You can then choose a default plate for each auction.

The list shows only the plates you are permitted to use at the clock’s location. This also takes into account the product group for which you are authorised to purchase the plate.

The selected plate is automatically chosen when you switch to a clock at a different location.

Setting the preferred order of plates

When you start RFH Auction for the first time and are permitted to buy using multiple plates, the plates are displayed by Location in numerical order by default. This order also determines the sequence in which you select the plates using the plate-switch button.

You can view and adjust this order via Set card priority order.

Would you like to change the order? If so, select a different plate from the list at the desired position.

The number of plates shown depends on the number of plates you are allowed to buy. A maximum of 10 plates are shown.

The Hotkeys tab displays the hotkeys available for the selected profile. The default is the same default as in Remote Buying (KOA).

The clocks and presets shown here correspond to those displayed in the previous tabs.

Check the hotkeys and only adjust what is necessary.

The shortcut must be unique across the numbers, clocks and presets.

You can always revert to the default settings (as in KOA) using the button at the bottom of the screen. If you wish to use different shortcuts, you can do so by clicking the ‘Remove all shortcuts’ button; the numbers, clocks and presets will remain, and you can choose the shortcut yourself.

The Notifications tab displays the following notifications available for the selected profile.

Here, you can set whether you want to hear a sound when a bid is won and/or when a lot marked for you comes up on a clock.

The Appearance tab displays the following settings – available for the selected profile – relating to the appearance of the purchase screen.

Here, you can specify which layout you wish to use.

We currently offer 3 layouts;

The colour mode offers two different colour schemes.

On the Audio tab, you can configure and test your audio.

Select the microphone you wish to use. Is the input level highlighted in orange? If so, your microphone is working correctly.

Next, select the desired speaker and click on ‘Test speaker’ to check the sound.

Finally, you can make a recording to check that everything is working properly.

The current version is displayed on the Support Center tab.