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What does the ! mean in front of the guest name under Bookings?
What does the ! mean in front of the guest name under Bookings?

Clarification on signs in the booking overview

Lea avatar
Written by Lea
Updated over a week ago

The ! caution sign in front of a guest name in the Bookings overview means that this booking is unconfirmed

This can be due to several reasons: 

  • the guest has started the booking process and stopped at one point 

  • the payment was just made and is still being verified - please give it up to 24 hours for the payment to be approved and reflected as confirmed in the bookings overview 

  • the used payment method by the guest wasn't approved (e.g. insufficient funds, wrong input of numbers) 

To easily follow up on unconfirmed bookings, you can use the option "Send Unconfirmed Reminder" in the dropdown options under Actions on the right side of the guest name. 

The guest will receive an automated email notifying them of their incomplete reservation with a unique link to complete payment. It's also mentioned that if the payment won't be completed, the booking will be automatically canceled. The email will also give the option to cancel the tentative booking. 

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