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Cancel a guest's booking
Sienna avatar
Written by Sienna
Updated over a week ago

To cancel a booking on behalf of your guest,

 1.     Find their booking in the FOH under the Upcoming or All tab. Click on their booking to view the details.

2.     Click the three dots in the upper righthand corner.

3.     Select Cancel Booking from the options that appear. 

4.     Select Cancel and then click Save if you want to cancel the whole booking. Check the Partial Cancel box if you only need to cancel few seats of that booking.

Make sure to select the Send Cancellation Email box if you want your guest to receive a cancellation email from our system.

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