Restaurant Bookings FAQs

All the information you need to manage your restaurant setup and daily bookings

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32 articles in this collection
Written by Tiffany and Kristin Rieve
Restaurant Setup

Create a Stripe Connect account

Required to charge your guest a prepayment, capture credit card details, prevent no shows / late cancellations, or event tickets
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Updated over a week ago

Grant additional people access to your restaurant/s

Keep an open flow of information among various team members with different permission levels
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Create a new table layout for your restaurant

Create and save multiple layouts that you can link to your various Seating Rules
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Create a default combined table

Preset table combinations that the system can automatically allocate larger bookings to
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Keep some tables for manual bookings only

Reserve some capacity at your restaurant to only be bookable by your team
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What types of communications templates does RSVP offer?

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Customize emails to guests

Add a personal message to the automated confirmation, reminder, and cancellation emails guests receive
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Use tags to add dynamic information to your communications templates

Personalize confirmations or reminders with things like name or booking ID. Applies to emails and SMS.
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Link a communications template and seating rule

Send a specific custom message via email or SMS to guests booking under a specific rule
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Add the RSVP widget to your website

Allow guests to book directly from your website
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Close my restaurant for a full or part of a day

Block availability for specific periods due to extraordinary closures or private events
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Allow guests to join the waitlist for your restaurant

An additional, optional feature with the code you need to activate it
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Updated over a week ago
Bookings Management

Access the FOH table management tool

It just takes a couple clicks from the RSVP admin to manage bookings
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What the different colors mean when I manage restaurant bookings

Quickly understand the visuals of the FOH (front of house) tool
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Create a new booking

Manually create a booking for a guest who contacts you directly from the FOH
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Creating a booking for a guest with prepayment or credit card details capture

How to make a booking from the restaurant's side if your policy requires credit card details or prepayment
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Create a booking for your waitlisted guest

Move a guest off the waitlist when a table becomes available
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Edit an existing booking

Change booking details to add / remove info like phone number, email, notes, tags, date / time, or table assignment
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Edit a booking's guest info without updating the guest profile

Change the name and contact info if the booking was made on behalf of the diner by e.g. a concierge or friend
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Move a booking to a different table

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Updated over a week ago

Seat a walk-in guest

Build good habits on your team and always create a booking for a walk-in
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Seat a guest that has arrived

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Clear a table after a guest leaves

Make the table available to be booked again and to track how long guests actually sit
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Add a guest profile note

Give your team a quick reminder of who your guest is or what they like
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Cancel a guest's booking

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Viewing canceled bookings

See which guests' bookings have been cancelled, whether managed by themselves or by your team
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Mark a guest as a no show (and charge a penalty fee)

Keep track of no shows so you know who has a habit of missing their booking
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What do the different reports in the FOH mean? (FOH v2)

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Updated over a week ago