Restaurant Bookings FAQs

All the information you need to manage your restaurant setup and daily bookings

Tiffany avatar K
44 articles in this collection
Written by Tiffany and Kristin Rieve
Restaurant Setup

Create a Stripe Connect account

Required to charge your guest a prepayment, capture credit card details, prevent no shows / late cancellations, or event tickets
Tiffany avatar
Written by Tiffany
Updated over a week ago

Grant additional people access to your restaurant/s

Keep an open flow of information among various team members with different permission levels
Tiffany avatar
Written by Tiffany
Updated over a week ago

Create a new table layout for your restaurant

Create and save multiple layouts that you can link to your various Seating Rules
Tiffany avatar
Written by Tiffany
Updated over a week ago

Create a default combined table

Preset table combinations that the system can automatically allocate larger bookings to
Tiffany avatar
Written by Tiffany
Updated over a week ago

Keep some tables for manual bookings only

Reserve some capacity at your restaurant to only be bookable by your team
Tiffany avatar
Written by Tiffany
Updated over a week ago

What types of communications templates does RSVP offer?

Tiffany avatar
Written by Tiffany
Updated over a week ago

Customize emails to guests

Add a personal message to the automated confirmation, reminder, and cancellation emails guests receive
Tiffany avatar
Written by Tiffany
Updated over a week ago

Use tags to add dynamic information to your communications templates

Personalize confirmations or reminders with things like name or booking ID. Applies to emails and SMS.
Tiffany avatar
Written by Tiffany
Updated over a week ago

Link an email template and seating rule

Send a specific custom message to guests booking under a specific rule
Tiffany avatar
Written by Tiffany
Updated over a week ago

Add the RSVP widget to your website

Allow guests to book directly from your website
Tiffany avatar
Written by Tiffany
Updated over a week ago

Close my restaurant for a full or part of a day

Block availability for specific periods due to extraordinary closures or private events
Tiffany avatar
Written by Tiffany
Updated over a week ago

Allow guests to join the waitlist for your restaurant

An additional, optional feature with the code you need to activate it
Tiffany avatar
Written by Tiffany
Updated over a week ago
Bookings Management (FOH v2)

Access the NEW table management (FOH v2) tool

It just takes a couple clicks from the RSVP admin to manage bookings
Tiffany avatar
Written by Tiffany
Updated over a week ago

What the different colors mean when I manage restaurant bookings (FOH v2)

Quickly understand the visuals of the FOH (front of house) tool
Tiffany avatar
Written by Tiffany
Updated over a week ago

Create a new booking (FOH v2)

Manually create a booking for a guest who contacts you directly from the FOH
Tiffany avatar
Written by Tiffany
Updated over a week ago

Creating a booking for a guest with prepayment or credit card details capture (FOH v2)

How to make a booking from the restaurant's side if your policy requires credit card details or prepayment
Tiffany avatar
Written by Tiffany
Updated over a week ago

Create a booking for your waitlisted guest (FOH v2)

Move a guest off the waitlist when a table becomes available
Tiffany avatar
Written by Tiffany
Updated over a week ago

Modify an existing booking (FOH v2)

Change booking details to add / remove info like phone number, email, notes, tags, date / time, or table assignment
Tiffany avatar
Written by Tiffany
Updated over a week ago

Move a booking to a different table (FOH v2)

Tiffany avatar
Written by Tiffany
Updated over a week ago

Seat a walk-in guest (FOH v2)

Build good habits on your team and always create a booking for a walk-in
Tiffany avatar
Written by Tiffany
Updated over a week ago

Seat a guest that has arrived (FOH v2)

Tiffany avatar
Written by Tiffany
Updated over a week ago

Clear a table after a guest leaves (FOH v2)

Make the table available to be booked again and to track how long guests actually sit
Tiffany avatar
Written by Tiffany
Updated over a week ago

Add a guest profile note (FOH v2)

Give your team a quick reminder of who your guest is or what they like
Tiffany avatar
Written by Tiffany
Updated over a week ago

Cancel a guest's booking (FOH v2)

Tiffany avatar
Written by Tiffany
Updated over a week ago

Viewing canceled bookings (FOH v2)

See which guests' bookings have been cancelled, whether managed by themselves or by your team
Tiffany avatar
Written by Tiffany
Updated over a week ago

Mark a guest as a no show (FOH v2)

Keep track of no shows so you know who has a habit of missing their booking
Tiffany avatar
Written by Tiffany
Updated over a week ago

What do the different reports in the FOH mean? (FOH v2)

Tiffany avatar
Written by Tiffany
Updated yesterday
Bookings Management (FOH v1)

Access the table management (FOH) tool

It just takes a couple clicks from the RSVP admin to manage bookings
Tiffany avatar
Written by Tiffany
Updated over a week ago

What the different colors mean when I manage restaurant bookings

Quickly understand the visuals of the FOH (front of house) tool
Tiffany avatar
Written by Tiffany
Updated over a week ago

Create a new booking

Manually create a booking for a guest who contacts you directly from the FOH
Tiffany avatar
Written by Tiffany
Updated over a week ago

Modify an existing booking

Change booking details to add / remove info like phone number, email, notes, tags, date / time, or table assignment
Tiffany avatar
Written by Tiffany
Updated over a week ago

Move a booking to a different table

Tiffany avatar
Written by Tiffany
Updated over a week ago

What does a pop-up saying "Not Available" mean on the FOH?

Should you choose "Force" or "Cancel" when this window appears?
Tiffany avatar
Written by Tiffany
Updated over a week ago

Seat a walk-in guest

Build good habits on your team and always create a booking for a walk-in
Tiffany avatar
Written by Tiffany
Updated over a week ago

Seat a guest that has arrived

Tiffany avatar
Written by Tiffany
Updated over a week ago

Clear a table after a guest leaves

Make the table available to be booked again and to track how long guests actually sit
Tiffany avatar
Written by Tiffany
Updated over a week ago

Add a guest profile note

Give your team a quick reminder of who your guest is or what they like
Tiffany avatar
Written by Tiffany
Updated over a week ago

Create tags for guests

Attach dietary or status tags to your guest's profile
Tiffany avatar
Written by Tiffany
Updated over a week ago

Cancel a guest's booking

Tiffany avatar
Written by Tiffany
Updated over a week ago

Viewing canceled bookings

See which guests' bookings have been cancelled, whether managed by themselves or by your team
Tiffany avatar
Written by Tiffany
Updated over a week ago

Mark a guest as a no show

Keep track of no shows so you know who has a habit of missing their booking
Tiffany avatar
Written by Tiffany
Updated over a week ago

What do the different reports in the FOH mean?

Tiffany avatar
Written by Tiffany
Updated over a week ago

Charge your guest a prepayment, no show, or late cancellation fee

Capture credit card details at the time of booking to use this option
Tiffany avatar
Written by Tiffany
Updated over a week ago