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Restaurant Bookings FAQs
Restaurant Bookings FAQs
All the information you need to manage your restaurant setup and daily bookings
44 articles in this collection
Written by
Sienna
and
Lea
Offer your guests takeout / delivery
Closed because of COVID-19 or taking the opportunity to add a new revenue stream to the mix?
Written by
Sienna
Updated over a week ago
Restaurant Setup
Creating and editing a restaurant schedule
How to set-up a new Service Times schedule or edit an existing one
Written by
Lea
Updated over a week ago
What are Service Times?
Intro to the Service Times setup and overview of the different sections
Written by
Lea
Updated over a week ago
Create a Stripe Connect account
Required to charge your guest a prepayment, capture credit card details, prevent no shows / late cancellations, or event tickets
Written by
Sienna
Updated over a week ago
Grant additional people access to your restaurant/s
Keep an open flow of information among various team members with different permission levels
Written by
Sienna
Updated over a week ago
Create a new table layout for your restaurant
Create and save multiple layouts that you can link to your various Seating Rules
Written by
Sienna
Updated over a week ago
Create a default combined table
Preset table combinations that the system can automatically allocate larger bookings to
Written by
Sienna
Updated over a week ago
Keep some tables for manual bookings only
Reserve some capacity at your restaurant to only be bookable by your team
Written by
Sienna
Updated over a week ago
Custom Sort table order
Have your tables show in the order you prefer on the FOH's Schedule View
Written by
Sienna
Updated over a week ago
Creating an Override in Service Times
What to do when you want to close your restaurant
Written by
Lea
Updated over a week ago
What types of communications templates does RSVP offer?
Written by
Sienna
Updated over a week ago
Customize emails to guests
Add a personal message to the automated confirmation, reminder, and cancellation emails guests receive
Written by
Sienna
Updated over a week ago
Use tags to add dynamic information to your communications templates
Personalize confirmations or reminders with things like name or booking ID. Applies to emails and SMS.
Written by
Sienna
Updated over a week ago
Changing your communications templates' custom banner image/s
RSVP's emails are sent with a default image, but you can change it to better suit your brand
Written by
Sienna
Updated over a week ago
Link a communications template and seating rule
Send a specific custom message via email or SMS to guests booking under a specific rule
Written by
Sienna
Updated over a week ago
Add the RSVP widget to your website
Allow guests to book directly from your website
Written by
Sienna
Updated over a week ago
Close my restaurant for a full or part of a day
Block availability for specific periods due to extraordinary closures or private events
Written by
Sienna
Updated over a week ago
How to allow guests to join the waitlist for your restaurant
An additional, optional feature with the code you need to activate it
Written by
Sienna
Updated over a week ago
Bookings Management
Add RSVP's FOH to your mobile device home screen
Handily access the FOH with our web app
Written by
Sienna
Updated over a week ago
Access the FOH table management tool
It just takes a couple clicks from the RSVP admin to manage bookings
Written by
Sienna
Updated over a week ago
What the different colors mean when I manage restaurant bookings
Quickly understand the visuals of the FOH (front of house) tool
Written by
Sienna
Updated over a week ago
Create a new booking
Manually create a booking for a guest who contacts you directly from the FOH
Written by
Sienna
Updated over a week ago
Creating a booking for a guest with prepayment or credit card details capture
How to make a booking from the restaurant's side if your policy requires credit card details or prepayment
Written by
Sienna
Updated over a week ago
Create a booking for your waitlisted guest
Move a guest off the waitlist when a table becomes available
Written by
Sienna
Updated over a week ago
Edit an existing booking
Change booking details to add / remove info like phone number, email, notes, tags, date / time, or table assignment
Written by
Sienna
Updated over a week ago
Extend a booking's duration
Quick explanation on how to extend a booking in the FOH module.
Written by
Lea
Updated over a week ago
Edit a booking's guest info without updating the guest profile
Change the name and contact info if the booking was made on behalf of the diner by e.g. a concierge or friend
Written by
Sienna
Updated over a week ago
Move a booking to a different table
- Using the Table View
Written by
Sienna
Updated over a week ago
Move a booking to a different table
- Using the Schedule View
Written by
Lea
Updated over a week ago
Seat a walk-in guest
Build good habits on your team and always create a booking for a walk-in
Written by
Sienna
Updated over a week ago
Seat a guest that has arrived
Written by
Sienna
Updated over a week ago
Clear a table after a guest leaves
Make the table available to be booked again and to track how long guests actually sit
Written by
Sienna
Updated over a week ago
View guest profiles and booking history
Check your guest's profile and booking history to be best prepared for their visit.
Written by
Lea
Updated over a week ago
Add a guest profile note
Give your team a quick reminder of who your guest is or what they like
Written by
Sienna
Updated over a week ago
Cancel a guest's booking
Written by
Sienna
Updated over a week ago
Viewing canceled bookings
See which guests' bookings have been cancelled, whether managed by themselves or by your team
Written by
Sienna
Updated over a week ago
Mark a guest as a no show (and charge a penalty fee)
Keep track of no shows so you know who has a habit of missing their booking
Written by
Sienna
Updated over a week ago
What do the different reports in the FOH mean?
Written by
Sienna
Updated over a week ago
Stop online bookings while continuing to manage on the FOH
Great for private events or other scenarios where you still need table management but where bookings aren't available to the public.
Written by
Sienna
Updated over a week ago
My table numbers are out of order
Are your table numbers displaying in a seemingly random order on the FOH's Schedule View?
Written by
Sienna
Updated over a week ago
Gift Voucher Management
3 Easy Steps to Sell Your Gift Vouchers with RSVP
Quick explanation on how to get set up with the RSVP gift voucher tool
Written by
Lea
Updated over a week ago
Keep track of gift voucher sales
Guide on how can you check how many gift vouchers are being sold
Written by
Lea
Updated over a week ago
Mark a gift voucher redeemed
Manage outstanding gift vouchers from the FOH without attaching it to a booking
Written by
Sienna
Updated over a week ago
Issue a gift voucher from the FOH
Use this to create credit for a guest or to issue a digital voucher for an in-person purchase
Written by
Sienna
Updated over a week ago