Restaurant Bookings FAQs

Offer your guests takeout / delivery

Closed because of COVID-19 or taking the opportunity to add a new revenue stream to the mix?

Written by Sienna
Updated over a week ago

Creating and editing a restaurant schedule

How to set-up a new Service Times schedule or edit an existing one

Written by Lea
Updated over a week ago

What are Service Times?

Intro to the Service Times setup and overview of the different sections

Written by Lea
Updated over a week ago

Create a Stripe Connect account

Required to charge your guest a prepayment, capture credit card details, prevent no shows / late cancellations, or event tickets

Written by Sienna
Updated over a week ago

Grant additional people access to your restaurant/s

Keep an open flow of information among various team members with different permission levels

Written by Sienna
Updated over a week ago

Create a new table layout for your restaurant

Create and save multiple layouts that you can link to your various Seating Rules

Written by Sienna
Updated over a week ago

Create a default combined table

Preset table combinations that the system can automatically allocate larger bookings to

Written by Sienna
Updated over a week ago

Keep some tables for manual bookings only

Reserve some capacity at your restaurant to only be bookable by your team

Written by Sienna
Updated over a week ago

Custom Sort table order

Have your tables show in the order you prefer on the FOH's Schedule View

Written by Sienna
Updated over a week ago

Creating an Override in Service Times

What to do when you want to close your restaurant

Written by Lea
Updated over a week ago

What types of communications templates does RSVP offer?

Written by Sienna
Updated over a week ago

Customize emails to guests

Add a personal message to the automated confirmation, reminder, and cancellation emails guests receive

Written by Sienna
Updated over a week ago

Use tags to add dynamic information to your communications templates

Personalize confirmations or reminders with things like name or booking ID. Applies to emails and SMS.

Written by Sienna
Updated over a week ago

Changing your communications templates' custom banner image/s

RSVP's emails are sent with a default image, but you can change it to better suit your brand

Written by Sienna
Updated over a week ago

Link a communications template and Service Times schedule

Send a specific custom message via email or SMS to guests booking for a specific schedule

Written by Sienna
Updated over a week ago

Add the RSVP widget to your website

Allow guests to book directly from your website

Written by Sienna
Updated over a week ago

Close my restaurant for a full or part of a day

Block availability for specific periods due to extraordinary closures or private events

Written by Sienna
Updated over a week ago

How to allow guests to join the waitlist for your restaurant

An additional, optional feature with the code you need to activate it

Written by Sienna
Updated over a week ago

Add RSVP's FOH to your mobile device home screen

Handily access the FOH with our web app

Written by Sienna
Updated over a week ago

Access the FOH table management tool

It just takes a couple clicks from the RSVP admin to manage bookings

Written by Sienna
Updated over a week ago

What the different colors mean when I manage restaurant bookings

Quickly understand the visuals of the FOH (front of house) tool

Written by Sienna
Updated over a week ago

Create a new booking

Manually create a booking for a guest who contacts you directly from the FOH

Written by Sienna
Updated over a week ago

Creating a booking for a guest with prepayment or credit card details capture

How to make a booking from the restaurant's side if your policy requires credit card details or prepayment

Written by Sienna
Updated over a week ago

Create a booking for your waitlisted guest

Move a guest off the waitlist when a table becomes available

Written by Sienna
Updated over a week ago

Edit an existing booking

Change booking details to add / remove info like phone number, email, notes, tags, date / time, or table assignment

Written by Sienna
Updated over a week ago

Extend a booking's duration

Quick explanation on how to extend a booking in the FOH module.

Written by Lea
Updated over a week ago

Edit a booking's guest info without updating the guest profile

Change the name and contact info if the booking was made on behalf of the diner by e.g. a concierge or friend

Written by Sienna
Updated over a week ago

Move a booking to a different table

- Using the Table View

Written by Sienna
Updated over a week ago

Move a booking to a different table

- Using the Schedule View

Written by Lea
Updated over a week ago

Seat a walk-in guest

Build good habits on your team and always create a booking for a walk-in

Written by Sienna
Updated over a week ago

Seat a guest that has arrived

Written by Sienna
Updated over a week ago

Clear a table after a guest leaves

Make the table available to be booked again and to track how long guests actually sit

Written by Sienna
Updated over a week ago

View guest profiles and booking history

Check your guest's profile and booking history to be best prepared for their visit.

Written by Lea
Updated over a week ago

Add a guest profile note

Give your team a quick reminder of who your guest is or what they like

Written by Sienna
Updated over a week ago

Cancel a guest's booking

Written by Sienna
Updated over a week ago

Viewing canceled bookings

See which guests' bookings have been cancelled, whether managed by themselves or by your team

Written by Sienna
Updated over a week ago

Mark a guest as a no show (and charge a penalty fee)

Keep track of no shows so you know who has a habit of missing their booking

Written by Sienna
Updated over a week ago

What do the different reports in the FOH mean?

Written by Sienna
Updated over a week ago

Stop online bookings for future dates while continuing to manage on the FOH

Great for private events or other scenarios where you still need table management but where bookings aren't available to the public.

Written by Sienna
Updated over a week ago

Stop online bookings NOW while continuing to manage on the FOH

Put an immediate stop to today's bookings directly from the FOH

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Written by Giulia
Updated over a week ago

My table numbers are out of order

Are your table numbers displaying in a seemingly random order on the FOH's Schedule View?

Written by Sienna
Updated over a week ago

3 Easy Steps to Sell Your Gift Vouchers with RSVP

Quick explanation on how to get set up with the RSVP gift voucher tool

Written by Lea
Updated over a week ago

Keep track of gift voucher sales

Guide on how can you check how many gift vouchers are being sold

Written by Lea
Updated over a week ago

Mark a gift voucher redeemed

Manage outstanding gift vouchers from the FOH without attaching it to a booking

Written by Sienna
Updated over a week ago

Issue a gift voucher from the FOH

Use this to create credit for a guest or to issue a digital voucher for an in-person purchase

Written by Sienna
Updated over a week ago