Reservation macros help personalize and automate communication with guests by dynamically inserting relevant reservation or property details. Here’s a full list of supported macros, what they do, and how you might use them.
Macro Name | Purpose | Sample Usage |
| Inserts the check-in date for the guest’s reservation. | Your check-in date is [CheckIn]. Let us know if you need anything before then! |
| Inserts the check-out date. | You’re all set to check out on [CheckOut]. Safe travels! |
| Inserts your company or host name. | Thanks for booking with [CompanyName]! We’re excited to host you. |
| Provides a link to the area guide with local recommendations. | Looking for fun things to do nearby? Tap below for our curated destination guide.
[DestinationGuideLink] |
| Inserts the reservation-specific door code. | Your door code for entry is [DoorCode]. It will be active starting at check-in time. |
| Adds a link for the guest to request early check-in. | Want to arrive earlier? Click below to request early check-in, and we’ll let you know if it’s available.
[EarlyCheckIn] |
| Inserts the guest's email address. | We’ve sent your confirmation to [Email]. |
| Inserts the guest’s first name. | Hi [FirstName], welcome! We’re so glad you’re staying with us. |
| Adds a direct link to leave a 5-star review. | Enjoyed your stay? Let others know by leaving us a 5-star review! Tap below to share your feedback.
[FiveStarLink] |
| Link for the guest to complete check-in steps. | Tap below to check in and confirm your arrival details.
[GuestCheckIn] |
| Link for the guest to check out. | When you're ready to check out, just click the button below.
[GuestCheckOut] |
| Inserts the guest’s last name. | Reservation for [FirstName] [LastName]. |
| Link to request a late check-out. | Need a little extra time? Tap below to request late check-out.
[LateCheckOut] |
| Inserts the guest’s phone number. | We’ll text you at [PhoneNumber] if anything comes up before check-in. |
| Inserts the address of the reserved property. | You’ll be staying at [PropertyAddress]. |
| Link to the property’s home guide with details like Wi-Fi, appliances, etc. | Need info about the home? Tap below for your full house manual.
[PropertyGuideLink] |
| Inserts the ID of the reserved property. | Your stay has been assigned to property ID [PropertyId]. Please use this ID if you're contacting support so we can assist you faster. |
| Inserts the guest’s reservation number. | Your reservation number is [ReservationId]. Use this if you need to reference your booking. |
| For RTR customers, this shows the agent's name or number who made the booking. | Thanks for booking through [Source]! If you have any questions, feel free to reach out to your booking contact or let us know. |