Q: I'm having trouble contacting support through the website. What should I do?
A: If you’re unable to reach support through the website, you can contact support through you "Patient Portal" via the "Live Chat" function.
Q: I haven’t received a response from support. How long does it take?
A: Our support team aims to respond within 24-48 hours. If you haven’t heard back, please check your spam/junk folder or send a follow-up email to hello@rumen.com.au.
Q: The live chat on your website isn’t working. How else can I get help?
A: If live chat is unavailable, please try:
Refreshing the page or clearing your browser cache.
Using a different browser or device.
Ensure you internet is still connected to your device
Email us at hello@rumen.com.au if the issue persists.
Q: Can I call a support number instead of using the website?
A: Currently, we offer email and online support only. Please reach out to hello@rumen.com.au, and our team will assist you as soon as possible.
Motivation and Emotional Support
Q: How can you help me stay motivated during my journey?
A: We offer regular check-ins, progress tracking, and motivational tips tailored to your goals. Let us know if you'd like to set up reminders or accountability sessions.
Q: I sometimes struggle emotionally with weight loss. How can you help?
A: Our team understands that weight loss can be emotionally challenging. We offer supportive coaching and can refer you to mental health resources if needed.
Q: What if I feel unmotivated? How can you help?
A: We provide motivational tips, success stories, and coaching sessions to help you stay focused and inspired throughout your journey.
Q: How do you help patients struggling with emotional eating?
A: We provide access to psychologists and counselors who specialize in emotional eating. Additionally, we offer resources to help identify and manage triggers.
Q: Can you help me manage emotional eating?
A: Yes, our dietitians and health coaches can help identify triggers for emotional eating and provide strategies to develop healthier coping mechanisms.
Family and Multicultural Support
Q: Can you help me incorporate my family into my weight loss journey?
A: Yes, we can provide family-friendly meal suggestions and strategies to align your health goals with your household dynamics.
Q: How do you support patients from multicultural backgrounds?
A: We tailor our programs to respect cultural preferences, offer multilingual support, and adapt dietary plans to align with cultural needs.
Q: Do you offer support in languages other than English?
A: Yes, we offer multilingual support in several languages. Let us know your preferred language when booking your consultation and we will assist you.
Chronic Conditions and Local Collaboration
Q: Can your program help with weight loss if I have a chronic condition like diabetes?
A: Yes, our specialists are experienced in creating safe, effective plans for clients with chronic conditions. Please provide details during your consultation.
Q: Do you collaborate with local GPs to support patient care?
A: Yes, we work closely with GPs to ensure patients receive comprehensive care, including sharing progress reports and coordinating treatments when necessary.
Meal Prep and Planning
Q: Can you help me with meal prep and planning?
A: Yes, our team offers practical tips and guidance on meal prepping to save time and stay consistent with your diet.