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"Support, Motivation, Emotional Health, Multicultural, Meal Planning"
"Support, Motivation, Emotional Health, Multicultural, Meal Planning"

FAQs

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Written by Mitchell Cross
Updated over a month ago

Q: I'm having trouble contacting support through the website. What should I do?

A: If you’re unable to reach support through the website, you can contact support through you "Patient Portal" via the "Live Chat" function.


Q: I haven’t received a response from support. How long does it take?

A: Our support team aims to respond within 24-48 hours. If you haven’t heard back, please check your spam/junk folder or send a follow-up email to hello@rumen.com.au.


Q: The live chat on your website isn’t working. How else can I get help?

A: If live chat is unavailable, please try:

  • Refreshing the page or clearing your browser cache.

  • Using a different browser or device.

  • Ensure you internet is still connected to your device

  • Email us at hello@rumen.com.au if the issue persists.


Q: Can I call a support number instead of using the website?

A: Currently, we offer email and online support only. Please reach out to hello@rumen.com.au, and our team will assist you as soon as possible.


Motivation and Emotional Support

Q: How can you help me stay motivated during my journey?

A: We offer regular check-ins, progress tracking, and motivational tips tailored to your goals. Let us know if you'd like to set up reminders or accountability sessions.

Q: I sometimes struggle emotionally with weight loss. How can you help?

A: Our team understands that weight loss can be emotionally challenging. We offer supportive coaching and can refer you to mental health resources if needed.

Q: What if I feel unmotivated? How can you help?

A: We provide motivational tips, success stories, and coaching sessions to help you stay focused and inspired throughout your journey.

Q: How do you help patients struggling with emotional eating?

A: We provide access to psychologists and counselors who specialize in emotional eating. Additionally, we offer resources to help identify and manage triggers.

Q: Can you help me manage emotional eating?

A: Yes, our dietitians and health coaches can help identify triggers for emotional eating and provide strategies to develop healthier coping mechanisms.


Family and Multicultural Support

Q: Can you help me incorporate my family into my weight loss journey?

A: Yes, we can provide family-friendly meal suggestions and strategies to align your health goals with your household dynamics.

Q: How do you support patients from multicultural backgrounds?

A: We tailor our programs to respect cultural preferences, offer multilingual support, and adapt dietary plans to align with cultural needs.

Q: Do you offer support in languages other than English?

A: Yes, we offer multilingual support in several languages. Let us know your preferred language when booking your consultation and we will assist you.


Chronic Conditions and Local Collaboration

Q: Can your program help with weight loss if I have a chronic condition like diabetes?

A: Yes, our specialists are experienced in creating safe, effective plans for clients with chronic conditions. Please provide details during your consultation.

Q: Do you collaborate with local GPs to support patient care?

A: Yes, we work closely with GPs to ensure patients receive comprehensive care, including sharing progress reports and coordinating treatments when necessary.


Meal Prep and Planning

Q: Can you help me with meal prep and planning?

A: Yes, our team offers practical tips and guidance on meal prepping to save time and stay consistent with your diet.


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