From the Order Manager application, click on the Pause button in the top right-hand corner.
Choose whether you wish to pause orders :
only on one brand (all platforms)
only on a particular brand platform
on all brands and all platforms.
Please note: the Pause button should only be used for one-off periods (no longer than 30 minutes), and only during periods of heavy rush.
on Uber: order-taking will be interrupted until you reactivate it by pressing Play.
on Deliveroo: after 30-40 minutes, customers will be able to order again, even if you still have the Pause button activated. So to avoid any bugs, press the Play button again.
on JustEatTakeAway: order-taking will be interrupted until you reactivate it by pressing Play.
If you wish to make an exceptional closure, you must :
do it from your hub (Uber, Deliveroo, etc.).
contact support well in advance so that we can do it:
e-mail : support@rushour.io
the question mark at top right
WhatsApp : +44 20 3398 9394.