The 5% fee is a referral fee on jobs we send you. It applies only when both of these are true:

There are no monthly fees — we only get paid when we send you work (jobs you accept and complete, not just leads). Warranty jobs are never charged a platform fee.

No. If you've turned on RV Help Payments and a customer finds you some other way — your own website or Facebook page, word of mouth, you're parked next to them at an RV park — there is no fee, even when you use RV Help's tools for scheduling, invoicing, or accepting payment. The fee only applies to jobs RV Help sends you.

Yes. That's the heart of it: it's a referral fee. A customer RV Help refers to you → 5% applies (with RV Help Payments on). A customer you bring in yourself → no fee, even if you run the job through RV Help Payments.

If they come back to you directly rather than through RV Help, that's not a job we sent you, so no referral fee applies.

No. The fee is only taken when a customer actually pays you through RV Help Payments. If you don't accept the job, there's no invoice and no fee.

You don't remit it manually. When the customer pays through RV Help Payments, the 5% is deducted automatically from that payment and the remainder is deposited to your connected account. You never calculate or send the fee yourself.

Warranty work carries no platform fee. (Standard payment processing still applies when payment is collected — see below.)

When you collect payment online, Stripe charges its standard processing fee of 2.9% + $0.30 per transaction. This is a payment-processing cost paid to Stripe, not an RV Help fee, and it applies independently of the 5% referral fee.

For how income and fees are reported at tax time, see How RV Help Handles 1099s for Service Providers.

The 5% referral fee only applies once you've turned on RV Help Payments. Turning it on also unlocks the CRM, scheduling and invoicing tools, parts tracking, and the free website builder.