In order for us to complete a DVLA check, we need you to send us a check code. You can find this on the DVLA check website.
To login and access the code, you will need:
Your driving licence number
Your national insurance number
Your postcode
Once you have it you can upload it to the Ryde app by following the information here.
Reasons a DVLA code could be rejected by Ryde
Sometimes, a document or code won't quite fit the requirements for working with us. When this happens it will be rejected and you will be sent a message with the reason and next step.
Poor image quality: Try uploading a new picture. This one may be pixelated, out of focus, or hard to read.
Image is obstructed: Try uploading a new picture. This one may be obstructed by glare, another object, or a finger. Ensure information is visible.
Missing pages or information cut off: Some information may be missing from the picture. Include all 4 corners of the document in the picture
Name does not match the profile name: Double check the name on the document matches the name on your account. If you have any issues with this, please reach out to us.
The check code has expired: The code has expired. Please upload one that is in date.
The check code is not valid: The code may be incorrect. Please double-check and try again.
Has a TT99 conviction code: Disqualified from driving because licence has “totted up” 12 or more points in the space of three years.