Check your browser's permission settings for its access to the camera and microphone functions.
Step 1 - Open your browser, e.g. Chrome.
At the top right corner of the page, click More or the 3 dots-icon then select Settings.
Step 2 - Under "Privacy and Security", click on Site Settings. You should see the Camera and Microphone settings.
Review your blocked and allowed sites.
To remove an existing exception or permission: To the right of the site, click Delete.
To allow a site that you already blocked: Under "Blocked," select the site's name and change the camera or microphone permission to "Allow".
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We always make sure to give the best experience to our clients and therapists. Should one encounter issues with the video call while on the session, we recommend you send us a message via Intercom live chat or Whatsapp.
You can access the Intercom Live chat by logging in to your account and clicking on the "Help" button located at the top right part of the page. Please refer to the image below:
Should you have any questions or concerns, please do not hesitate to reach out to us at support@safespace.sg or via WhatsApp at +65 8836 7600.