Client FAQs

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26 articles in this collection
Written by Antoinette Patterson, Cyril Solis, and Debrah Grace

Location for Face to Face sessions

How to check face-to-face location of the therapist.
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Written by Debrah Grace
Updated over a week ago

How I can get matched to a relevant therapist?

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Written by Debrah Grace
Updated over a week ago

Age limitations for enrollment of counselling sessions

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Written by Debrah Grace
Updated over a week ago

How clients can book specific therapists directly?

This article will show you the step-by-step process in booking another session with previous therapist.
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Written by Debrah Grace
Updated this week

Specific rates per session of individual Therapists

How to check specific rates per session of a specific therapist.
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Written by Debrah Grace
Updated over a week ago

Safe Space™ COVID-19 Playbook

All you need to know about Safe Space™ operations during COVID-19
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Written by Antoinette Patterson
Updated over a week ago

Booking Cancellation Policy

This article has the information on when you can get a refund should a session is cancelled.
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Written by Debrah Grace
Updated yesterday

How to Start Video Call Session - Client

These steps also applies when encountering blue screen when starting the video call session.
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Written by Debrah Grace
Updated over a week ago

Can family or friends attend the session with me?

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Written by Debrah Grace
Updated over a week ago

Link to call is not working / leads to a blank page

How to resolve a non-functioning call link.
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Written by Debrah Grace
Updated over a week ago

How to Use Link to Call from Email Notification

Steps on how to initiate video call with the link from the email notification.
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Written by Debrah Grace
Updated over a week ago

Pricing Policy

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Written by Cyril Solis
Updated over a week ago

Therapist Not Online When Time for Session

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Written by Debrah Grace
Updated over a week ago

Therapist No-Show

What to do if the therapist did not show up on the scheduled session?
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Written by Debrah Grace
Updated over a week ago

Emails going to Spam folder

How to fix when emails go to Spam folder
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Written by Debrah Grace
Updated over a week ago

The Woke Salaryman campaign

Is The Woke Salaryman (TWS) campaign still on? Can I redeem a free counselling session?
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Written by Debrah Grace
Updated over a week ago

Same-day Booking

If you want to book for same-day booking
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Written by Debrah Grace
Updated over a week ago

Receipt of payment for the session

Where to check receipt of payment for the session
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Written by Debrah Grace
Updated over a week ago

How to Reschedule an Appointment

What to do if a client wants to reschedule appointment with the therapist
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Written by Debrah Grace
Updated over a week ago

Switching Therapist

Will there be an option to change your counsellor/therapist if it so happens that you don’t click well?
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Written by Debrah Grace
Updated over a week ago

CHAS Card

Can people use their CHAS cards to receive a discount at Safe Space ?
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Written by Debrah Grace
Updated over a week ago

Can family or friends attend the session with me ?

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Written by Debrah Grace
Updated over a week ago

Online Chat Counselling

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Written by Debrah Grace
Updated over a week ago

Gift Vouchers

How long it is valid and anything you need to know about Gift Vouchers.
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Written by Debrah Grace
Updated over a week ago

Video call Session Troubleshooting

What to do when encountering video call issue during the session?
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Written by Debrah Grace
Updated over a week ago

How to Book an Appointment

Steps on how to book an appointment
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Written by Debrah Grace
Updated this week