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Client FAQs
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How to Find the Right Therapist
Location for Face to Face Sessions
How can I get matched to a relevant therapist?
Age limitations for enrollment of counselling sessions
How do clients directly book specific therapists?
How do I check the session rates for Individual Therapists?
Booking Cancellation Policy
How to Start Video Call Sessions - Client
Link to call is not working / leads to a blank page
How to Join Video Call via Email Notification
Pricing Policy
Therapist Not Online When Time for Session
Therapist No-Show
Same-Day Bookings
Receipt of payment for the session
How to Reschedule an Appointment
Switching Therapist
CHAS Card
Can family or friends attend the session with me ?
Online Chat Counselling
Gift Vouchers
Troubleshooting a Video Call Session
How to Book an Appointment
How to use the shared link for family and couple sessions?
Safe Space™ Bundle Discount Package