1. How long are the vouchers valid for?
They are valid for 90 days (3 months) to encourage clients to book appointments with our therapists as needed.
2. In the case that the vouchers are valid for 3 months, however, the only sessions left available are past the 3 month mark, are the vouchers still valid for use?
The client must book the therapy session using the voucher code within 3 months (90 days). However, the therapy date can be after the 90 day mark.
E.g.
The gift voucher was bought on 01 Jan 2020 (this makes it valid till 31 Mar 2020).
The client using it can book a session on 01 Apr 2020 as long as the therapy session was booked and confirmed before 31 Mar 2020.
If the therapy session is only booked and confirmed on 01 Apr 2020 onwards, the voucher code would have expired and be invalid.
Gift Voucher / Location
3. Where would the face to face sessions be held?
This depends on the therapist’s location. It will be listed in their profile. Otherwise please contact us via Intercom or Whatsapp for further assistance.
4. How to use the voucher code?
Follow the usual appointment booking procedure, upon reaching the payment page you will see the text box shown below. You may enter the voucher code there and click Apply. Please refer to the image below:
5. Must my friend use the entire value of the gift card in one go? For example, if I were to buy a $160 gift card, can he/she use it on two $80 sessions or must he/she use $160 in one go
Currently our vouchers are for one time use only. Your friend would need to use the gift voucher on one session. Alternatively, we would recommend you to purchase 2 X $80 vouchers instead.
6. Can he/she top up the difference when using gift card? For example, if I were to buy a $120 gift card and the session cost $150, can he/she top up $30?
Yes, he/she/they can top up the difference.
7. Is my friend's email absolutely required or will the gift card be in the form of a promo code or link where I can pass it to my friend via some other means?
If you're uncomfortable with sharing their email address, we recommend providing your own email address, then personally forwarding the voucher code email to them.