We currently do not offer pure online chat counselling anymore as we realized it's not a good therapy session for the client.

What we do for the special needs community e.g. deaf community is that they still do video call counselling but their mic is on mute and they can converse with our counsellor in the "Chat" function of the screen.

The reason why the therapist still needs to visually see you is due to the need to see the client's physical cues e.g. face/eye twitch etc so that they can provide a better analysis of their client. This will then affect the recommended treatment they provide for the clients. Would you be open to this option?