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How to Start Video Call Sessions - Client
How to Start Video Call Sessions - Client

These steps also applies if you encounter a blue screen at the start of your video call session.

Written by Koh Qin
Updated over a week ago
  1. Log in to (We'd recommend you use Google Chrome browser).

  2. On the Home Page - check for the schedule and the name of the Therapist you have a session with. A camera icon should appear 15 minutes before the session, alternatively click the "Video Call Now" button.

  3. For first-time users, a pop-up window will appear asking permission to use your camera and microphone. Click on Allow.

    If you accidentally clicked on Block, please follow the steps below:

    a. Click on the 3 dots-icon at the top right of the page.

    b. Click on Settings.

    c. Go to Site Settings and Allow Camera and Microphone usage for

  4. Once done, another pop-up window will show to start the Video Call session. Please refer to the image for reference.

    Note: You may send a message to the therapist during your video call session. We'd recommend for you to not click on other tabs whilst on the session as it may cause interruptions.

  5. Once done, you may click on the Leave button.

  6. Your video call counselling session has now ended. You may book your follow up counselling session by clicking the "Book Again" button shown below.

  7. You may also explore our resources portal to learn more about mental health.

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