We’re sorry your claim was not approved. We understand this can be frustrating.
Claim decisions are made by the Claims team based on your policy terms and the documentation provided.
Customer Care agents cannot comment on, change, or override claim decisions. If requested, we can share the relevant policy wording, but we do not have visibility into the Claims team’s internal assessment.
How to get more details about your denied claim
If you would like clarification about why your claim was denied, please contact the Claims team directly.
You have two options:
1) Reply to your claim decision email
Reply directly to the email you received with the claim outcome.
The Claims team will review your message and respond with more information.
2) Email the Claims team
Send your question to: remotehealthclaims@safetywing.com
A member of the Claims team will respond within 7 business days.
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If you have general questions about your plan, our Customer Care team is happy to help.