If you experience a medical emergency while covered under Nomad Insurance Complete, follow the steps below.
Step 1: Get medical help immediately
Your health comes first.
Go to the nearest hospital or emergency facility and receive the treatment you need.
Step 2: Contact the 24/7 medical assistance line
As soon as you’re able, contact the 24/7 global assistance line from our insurance partner, VUMI Global.
📞 +1 855 276 8864
Please have the following information ready:
Your health plan ID number
The name and contact details of the hospital where you are receiving treatment
Guarantee of Payment (GOP)
If needed, a Guarantee of Payment (GOP) can be arranged for the first 24 hours of hospital care.
This can be extended if you require a longer hospital stay.
If you request a Guarantee of Payment, you do not need to submit a separate notification — the request covers that requirement.
When is notification required?
Notification requirements depend on the cost of care.
Emergency costs under USD 500
No notification is required.
Emergency costs over USD 500
Notification is required.
To notify us:
Log in to your SafetyWing dashboard
Click “I have an emergency.”
Complete the form
Treatments that require notification
(Notification applies only if the cost exceeds USD 500.)
Hospital admissions
Hospital or outpatient surgeries
Major diagnostic procedures (such as MRI, CT scan, PET scan, gastroscopy, colonoscopy, or biopsy)
Physical or rehabilitative therapy
Home health care
A private nurse or therapist
Nasal or reconstructive procedures
Emergency transportation by air ambulance
Durable medical equipment or special medical devices
Repatriation or cremation of mortal remains
Outpatient mental health treatment
Complementary therapies (excluding massage therapy)
If you could not notify us in advance
If you are unable to notify us before treatment, please submit notification within 72 hours of the emergency through your SafetyWing account.
If you have questions, our Customer Care team is happy to help.