Welcome to Remote Health! We’re delighted to have you onboard. With your coverage, you can:
See any doctor or licensed provider, at any clinic or hospital
Get treated for emergencies and ongoing health conditions
Stay healthy with our preventive care options
Pay and claim for most medical expenses - get expensive treatments pre-approved or paid directly by us
Your plan
Not sure what's included in your coverage? Browse your plan guide below for a full overview of your benefits.
4.0 Essential | Standard | Premium | Premium Plus
5.0 Essential | Standard | Premium | Premium Plus
Signing up for Remote Health
Your company has enrolled you in Remote Health for global health insurance. Your coverage will begin on either the 1st or the 15th of the month, depending on when your company adds you to their plan. Your coverage activates immediately on the start date.
Mandatory onboarding
Once your company adds you to their Remote Health plan, you’ll receive an onboarding email from SafetyWing, so keep an eye out for it. To get started, simply click the "Activate my plan" button in the email. If your coverage status shows as "Processing" on your dashboard, this is normal and indicates that your policy is being created.
Be sure to complete your member profile within 30 days to make sure your coverage starts on time with the rest of your team.
If you haven’t received your onboarding email, be sure to check your spam folder, as it sometimes ends up there. If it’s not in your spam folder, reach out to the SafetyWing customer care team via the live chat on our website for support.
Please note that SafetyWing cannot activate your coverage until your profile is complete. If you don’t complete it within 30 days of receiving the welcome email, you won’t be able to enroll in coverage until your company’s health plan renews.
Example Images of the Sign-Up Process
Example Images of the Sign-Up Process
Once you create your profile, you’ll have access to your own personalized insurance dashboard. From there, you can view your health coverage details, submit claims, request direct billing or pre-approvals, and access our 24/7 live chat for human support wherever you are!
Covering your family
Your employer decides whether you can add dependents to your coverage.
Generally, your spouse or domestic partner and/or children can be included, as long as you all reside in the same country. This includes biological children, legally adopted children, stepchildren, or any minor for whom you are the legal guardian. You cannot add your parents as dependents. Coverage is available for your dependent children until the day before they turn nineteen (19) years old if they are single, or until the day before they turn twenty-four (24) if they are single and full-time students at an accredited college or university at the time the policy is issued or renewed.
If you have any questions about enrolling your spouse, domestic partner, or children, please reach out to your HR department.
Adding dependents with a qualifying life event
New dependents can be added to your coverage outside the 30-day window if there is a qualifying life event. You can add someone if:
You get married to him/her
You have a baby or adopt a child
Your spouse/children lose other health insurance
Removing dependents
Dependents can only be removed from your coverage during open enrollment around renewal time. During this time, you can decide whether to renew coverage for your dependents. If you choose not to renew, they will be removed from your coverage at the time of renewal.
If a dependent child gets married or ceases to be a full-time student, or if you get divorced or annul the marriage, coverage for such dependents will end on the expiration date of the policy following the event.
Your insurance dashboard
From your dashboard, you can view your health coverage details, submit claims, request direct billing or pre-approvals, and access our 24/7 support.
Click the arrows below to view example images from the insurance dashboard.
Logging into your account
Logging into your account
Your dashboard
Your dashboard
Claims
Claims
Account Settings
Account Settings
Using your Remote Health coverage
Finding a provider
With Remote Health, you can see any licensed provider at any clinic or hospital in the world, private or public. That means you can choose the care that makes you feel most comfortable!
If you have a provider you already trust and are happy with, you can continue seeing them. But if you want to find a new provider, that’s an option too. They only need to be legally licensed.
You’re covered both in your home country and while traveling, whether for short visits or longer stays. Some countries have restrictions on residency or travel coverage: you can click here check coverage by country.
Getting treatment
When you're ready to schedule a doctor's appointment, visit a clinic, or receive treatment, the easiest way is to pay for it and claim for a reimbursement. This process gives you the freedom to visit any licensed provider.
Schedule your appointment.
Receive your treatment.
Pay your provider and let them know you have an international healthcare plan.
Submit your claim through your SafetyWing member dashboard.
Submitting a claim
For all claims, we need supporting documents that match what you said happened in the claim form, so that we can assess each one fairly. These include:
Medical details – Information explaining the care received, your diagnosis, and any plans for future treatment
Itemized receipt(s) – Proof of payment
Itemized invoice(s) – A breakdown of treatments/services you received and their costs
If applicable, please also include:
Police report – If the claim is related to an accident
Prescription – Medication orders and prescriptions
Test results – Results and interpretation of medical tests
Check your inbox and dashboard
After submitting your claim, you’ll receive a confirmation email. Claims are usually settled within 1 week. If we need more information, we’ll reach out. To upload additional documents, log into your dashboard and look for claims tagged "Action required."
For treatments over $500
You must request pre-approval for expensive treatments or procedures at least 7 days in advance to avoid a potential 30% penalty. You can do so by clicking on “Get pre-approval or direct billing” below your insurance card in your dashboard. Through this process, you can also request for us to arrange direct payment to the hospital or doctor.
To submit your request, you’ll need to collect information like name and address of the provider (hospital, facility, physician, therapist), service date(s), history of present illness/diagnosis, treatment/services planned, and estimated costs. Exactly what you need to collect depends on the treatment and you’ll get more specific information once you begin the pre-approval process from your dashboard.
After you submit your request, we will confirm receipt and keep you posted about the approval status. Once your treatment is approved, you can proceed with your appointment. After your treatment is complete, you will pay your provider and submit a claim through your member dashboard as usual.
As part of pre-approval you can also request for us to pay the doctor/hospital directly so you don’t have to pay out of pocket. This is called ‘direct billing.’ In some cases, providers may not accept our request for direct billing. If this happens, you have a couple of options:
Stay with your current provider and pay out of pocket for the treatment. You can then submit a claim for reimbursement, OR
We can advise you on which providers we have relationships with who are more likely to accept the direct billing.
If you pay and claim for something that costs more than $500 without getting pre-approval, you may get back 30% less than what you paid.
Direct Billing
In some cases, we can pay your provider directly.
Direct billing is available when your estimated costs are $250 USD or greater. To request this, go to your dashboard, click "Pre-approval or Direct Billing," answer the questions, upload the documents, and submit your request.
We’ll need at least 7 days’ notice before your appointment, along with a few supporting documents (see below).
Our goal is to make this process as smooth as possible for you. That is why we ask for all documents in advance, missing information will cause delays.
Here's what we need to get started:
Medical Notes
Treatment plan
Estimated Treatment Cost
Emergency treatment
In an emergency, seek treatment immediately at any licensed hospital, doctor, or clinic. Call our 24/7 support with our insurance partner, VUMI, at +1 855 276 8864 to provide your location and details of the situation. If you're unable to call, someone else can do it for you. It’s helpful to carry a printed copy of your insurance card, which includes important contact information as well as your policy number.
After you call, our medical team will issue an emergency Guarantee of Payment for the first 24 hours of treatment. If you're admitted for longer, we’ll need updated medical notes for direct billing.
If you paid upfront for an emergency
If it was easier for you to pay for the emergency services yourself, please let us know if it cost over $500. If not, you may not get all your money back due to the 30% penalty, even if everything was covered.
Once you’re released from the hospital and feeling better, please head to your dashboard to submit the notice. We need to be informed within 72 hours of your emergency.
Emergency Medical Care in the U.S
What to Do in an Emergency
Step 1: Present Your Insurance ID Card and Register as “Insured”
When you arrive at the hospital, show your SafetyWing insurance ID card and ask to be registered as an insured patient. This is very important because it helps the hospital:
See that you have insurance
Request pre-authorization for your treatment
Send the bill to SafetyWing instead of you
Give you care more quickly and easily
Step 2: Contact Our 24/7 Emergency Support Line
As soon as possible, you (or someone helping you) should call our emergency hotline. This number is available 24/7 and is provided through our partner, VUMI Global. +1 855 276 8864
You can also call for free using Viber.
Once we know about the situation, we'll contact he hospital to work out the details for you. This helps us check what's covered and we'll send over a Verification of Benefits (VOB) or a Guarantee of Payment (GOP). This helps the hospital bill us, so you don't have to pay and claim.
Helpful Tips
Always give the full name and address of the hospital. Some hospitals have more than one location in the same city.
The VOB or GOP might be sent by VUMI, or by one of their partners like Aetna or NHSI. This depends on the hospital’s contracts.
After You're Discharged
If you don’t receive a bill right away, it may be mailed to the home address you gave during registration.
Once you receive it, just forward it to us and we’ll make sure it reaches the claims team.
If the provider sends the bill electronically, they should use the contact details listed on the VOB or GOP so we can handle the payment directly.
This is another reason why it’s helpful to show your ID card and register as “insured.” It makes it easier for the provider to contact us directly about payment instead of reaching out to you.
What Happens If You Register as “Self-Pay”?
If you don’t show your ID card or register as insured:
The hospital will treat you as a self-pay patient.
You may be asked to pay out of pocket before receiving treatment.
We may have difficulty accessing your medical records or assisting with claims later on.
If you have any more questions, feel free to reach out to our Customer Care team.