If you receive medical treatment while covered by Nomad Insurance Complete, you will usually pay upfront and then submit a claim for reimbursement through your SafetyWing account.
Here’s how the process works.
What documents do I need to submit a claim?
Mandatory documents
You must provide:
Medical report
A document explaining:The care received and/or planned
Why is it medically necessary
Symptoms
Date of onset
Diagnosis
Treatment
Itemized receipt(s)
Proof of payment.Itemized invoice(s)
Showing:Cost per unit/service
Total treatment cost
If applicable
Depending on your case, you may also need:
Police report (if the claim is related to an accident)
Prescription (for medications)
Test results (including interpretation)
Documents can be in any language. SafetyWing will handle translation.
If you are unsure which documents you can obtain in your country, contact our Customer Care team.
How do I submit a claim?
Log in to your SafetyWing dashboard.
Select Nomad Insurance Complete from the left-side menu.
Click Submit a claim under “Quick actions”.
Follow the steps in the claim form.
Step 1: Upload documents
Drag and drop your files, or
Click Browse files to upload from your computer
Click Next
What if I don’t have all the required documents?
You can still submit your claim as long as you upload at least one relevant file.
You can upload additional documents later via your claims dashboard.
The claims team will email you if more documents are required.
If you want to send documents immediately after submitting, contact our Customer Care team for the claims team’s email address.
Step 2: Enter claim details
Provide:
Date of treatment/service
Who the claim is for (you or a dependent)
Country and city of treatment
Total claim amount (in the currency shown on the bill)
Click Next.
Step 3: Describe the treatment
Write a detailed explanation of the care or service received.
Claims are assessed based on the information shown in your documents. Use this section to clarify anything that helps connect the details.
Click Next.
Step 4: Add bank details
Enter the bank details for reimbursement.
If your saved bank details are correct, toggle the option to reuse them.
Click Next.
Step 5: Review and submit
Review all information
Confirm the required checkboxes
Click Submit
Your claim is now submitted.
Can I save my claim and finish later?
Yes.
If you leave before submitting, your claim will appear as a Draft in your claims dashboard. You can return and complete it anytime by clicking Edit.
How long does claim processing take?
Claims are processed within 10–15 business days.
If additional documents are needed:
You will receive an email notification.
The claim will be marked “Action required” in your claims dashboard.
Open the claim to upload the requested information.
How will I know the outcome?
Once your claim has been reviewed:
You will receive an email with the decision.
The email will include an Explanation of Benefits (EOB) outlining:
What is being reimbursed, or
Why part or all of the claim could not be reimbursed
When will I receive reimbursement?
After receiving confirmation that your claim has been reimbursed, it can take up to 10 business days for the funds to appear in your bank account.
If you have questions at any stage, contact the Customer Care team for assistance.