There may be occasions where your policy is not added to your MySaga account automatically or you may encounter an issue when trying to view or download your documents.
The policy I'm looking for is not displayed on my account
If your policy is not listed under the "Insurance dashboard" page of your MySaga account, this can be added manually.
Scroll to the bottom of the page, enter your policy number in the box titled "can't see your policy?" and click "add".
Your policy should then be displayed, and your documents will be accessible.
I can't find my policy number
Your policy number can be found on any emails we've sent in relation to the policy you're looking to add. If you're unable to find this, please get in touch with the team and we'll be happy to help.
Invalid_request: 'client_id' is missing
This message "invalid_request: 'client_id' is missing" is typically presented when a VPN is in use.
If you are currently using a VPN, please disable the VPN and close the host program. You will then need sign out and back into your MySaga account. To sign out, please click your name at top of the page, containing your name. This will expand the menu, revealing the sign out button.
If you're using an Apple device, the 'Private Relay' feature may also affect your ability to access MySaga, your documents and cause the "invalid_request: 'client_id' is missing" message to be displayed. To disable this feature, please follow the steps below:
1 - Navigate to settings
2 - Select "iCloud"
3 - Scroll down to "iCloud features"
4 - Select "Private Relay"
5 - Turn it off
Once these steps have been completed, you should be able to access your documents without issue.
There is no "view document" button
We are aware of an issue affecting some customers when trying to view their documents. If you can't access them via the "insurance dashboard" page of your MySaga account, please click here.