If you can’t log in to the Sage HR mobile app, one of these reasons usually applies:
The company doesn’t use Sage HR. For example, they use Sage Employee Online Services at www.sagepayrollservices.co.uk
You haven’t set up your login from the welcome email
You’re using the wrong email address
You entered the wrong password
Your employer has terminated your profile
Your employer has deleted your profile
Your employer has disabled your login access
You entered the wrong workspace
To find out why you can't log in, let's run through some checks in the section below.
📎NOTE: If you can’t log in because of a problem with a six-digit code, check the articles below.
Email verification code: If the code comes from an email, see our Email verification codes article
2‑factor authentication: If the code comes from an app, text message, or phone call, see I can't authenticate
1 - Are you trying to log in to a company as an ex-employee?
Yes, I'm an ex-employee
If you’ve left the company, your employer has terminated your profile. Employers can choose whether terminated employees keep access.
If you can’t log in and need something like old payslips, contact your former employer. They can provide these another way.
No, they're my current employer
Follow the rest of the steps below.
2 - Try to log in to the Sage HR web portal
First, check if the issue is only with the mobile app or with your login overall. To do this, try logging in to the Sage HR web portal instead.
Can you log in to the web portal?
Yes
Okay, let's move on to the next check.
No
If you can’t log in to the Sage HR website, use our I can't log in to the Sage HR web portal article.
3 - Check your workspace
If you're prompted to enter a 'Workspace' on the mobile app, entering the wrong domain can cause a login error.
This is the bit before .sage.hr in your company's Sage HR URL.
EXAMPLE: https://smithcafe.sage.hr.
Does the app ask you to enter a workspace?
Yes
Check what your workspace is. If you're unsure, it's easy to find out what your workspace is.
No
If you're not asked for a workspace, move on to the next check.
4 - Check you entered the correct email address
Check that you entered your email address correctly in the mobile app.
If the email is correct and it’s the same address that received the welcome email, move on to the next check.
If you’re unsure which email to use or didn’t receive a welcome email, contact your employer.
5 - Check you entered the correct password
Check you've typed in your password correctly in the mobile app.
If your password has auto-populated, enter your password manually. Your phone could have saved an incorrect password.
Still can't log in?
If you’ve checked everything above and still can’t log in to the Sage HR app, contact your employer.
As an admin with access to system settings, your employer can investigate the issue and contact Sage HR support if needed. Let them know whether you can log in to the Sage HR website, as Sage HR support will ask this.