When you enable 2FA, you sign in by approving a Sage Verify notification or by entering a one‑time passcode with your Sage account details.
If a user can’t access their 2FA device and doesn’t have a recovery key, a 2FA reset is possible.
How to reset 2FA depends on whether a user uses an Employee Sage account or Customer Sage account.
📌TIP: An admin user can see within the Personal settings of an employee's profile what Sage account type they use. It will either say:
Employee Sage account (v1.5)
Customer Sage account (v2)
You can also tell by the login screen.
If it shows a 'Changes to how you log in' banner, you use an Employee Sage account to log in to your Sage HR company.
If the login screen shows no banner, you use a Customer Sage account to log in to your Sage HR company.
Reset 2FA steps
To reset 2FA, select the Sage account login type for the company you’re trying to access and follow the steps.