This backup method is an alternative email address or phone number you're prompted to provide when you first set up 2FA.
You can use this to generate a temporary recovery key if you've lost it, or if you need to reset 2FA to set it up again.
Log in to Sage HR or account.sso.sage.com.
When you're asked to enter a 6-digit code, click Authenticate a different way instead.
At the bottom, click Use backup method.
📎NOTE: This is not the same as the recovery key option.
Enter the 6-digit code sent to your backup method, for example, to your backup email address.
📎NOTE: If you get the error 'No backup method set up' or you don't have access to the backup email address or phone number the code was sent to:
Employee user - Contact your employer. They can contact Sage support to get 2FA reset for you
Admin user - Contact Sage support, who can reset it after running through security questions with you or another admin user
After you've verified your identity, select whether to generate a new recovery key or to remove the device to set 2FA up again on a new device.
Generate recovery key
Generate recovery key
Use this option if you only temporarily don't have access to your 2FA device.
Click Generate recovery key.
Copy and make a note of the recovery key.
Remove device and add new one
Remove device and add new one
Use this option if you no longer have access to your 2FA device and need to set it up again.
Click Remove device and add new one.
Click Send 2-factor authentication email. This will send an email to allow you to set up 2FA again. This could be for the same device or a new one.
📌TIP: Make sure to note down your recovery key and set up your backup method.