When you try to use your backup method to either log in or reset 2-factor authentication (2FA), you may see the following error.
No backup method set up
You have not set up a backup method for your account.
If you're trying to reset 2FA and don't have a backup method set up:
Employee user - Contact your employer. They can contact Sage support to get 2FA reset for you
Admin user - Contact Sage support who can reset it after they run through security questions with you or another admin user
📌TIP: Make sure to set up a backup method so that you can reset 2FA yourself, or be able to log in when you don't have temporary access to your primary 2FA method and recovery key.