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FAQ

Written by Support

My account is disconnected; how do I reconnect it?

  • Go to Settings > LinkedIn account settings > scroll to the bottom of the page and click on Save changes > the verification method appears > input the code, and the account is reconnected.


How can I update my LinkedIn password on Salesflow?

  • Go to Settings > LinkedIn Accounts Settings > Enter the correct LinkedIn password on the Password field > Save changes.


How to maximize my outreach in the first few weeks?

As an alternative to creating a New Connections campaign and preventing the risk of exceeding 100 invitations per week, you can create an InMail campaign.

InMails campaign allows you to send around 50 messages per day. With an InMails campaign, besides sending InMails to premium profiles, you can send messages using Services filter. Click here to learn how it works.

So, with this type of campaign, you can increase your daily activity up to around 50 more messages per day without having to connect with the contacts first.

Best part? You can eventually connect with these contacts once the system finished sending out the messages either by changing the campaign type to New Connections after a few weeks or creating a Dynamic Outreach campaign from the beginning.

Here, you can find a step by step guide on how to create an InMails campaign. For a step by step guide on how to create a New Connections campaign, click here. And for Dynamic Outreach here. If you would like a video tutorial, feel free to check them here.


How do I Protect my LinkedIn Account Status?

When signing up, you get a proxy address that is unique to your account and corresponds with the location you have chosen. This will let you log into your Salesflow account safely.

We highly recommend all accounts to go through the ID verification via persona. This will help LinkedIn identify your account as a real one and not a bot account, and therefore preventing any potential disconnection or restriction issues.

Keep in mind you will need to stick to the LinkedIn limits mentioned here, as long as you do not exceed them, your account will work optimally.

Can I Freeze my Subscription?

When you cancel your Salesflow subscription, your data will be deleted permanently after 30 days. However, we provide the option to "Pause" your account and keep all of your campaign data stored until you are ready to re-instate your subscription to Salesflow.

If you decide to pause your Salesflow subscription, you can change your subscription to the FREEZE plan.

This will change the account status to PAUSED, allowing you to keep your campaign data intact until you are ready to resume using Salesflow.

Additionally, if your account is disconnected, your data will remain on the account until it is reconnected.

You can activate your Freeze plan by selecting Just Taking a Break in the "Cancel Subscription" section:

Then you will see the option to Freeze your account for the monthly fee of $20* (amount may vary):

And done!

Your Campaign data will be stored until you re-instate your subscription.

Can I push data from Salesflow to my CRM?

  • Yes, you can send data to your CRM directly from Salesflow, with Webhooks. We also have the option for native integrations with HubSpot.


Can I sync my Salesflow data to Google sheets?

  • Yes, we’ve developed a Google Sheets add-on which in conjunction with our API can be used to sync data from the dashboard to Google Sheets.


I Need Help with my Subscription

  • If you are looking to speak with someone about billing inquiries or simply ask a few questions, you can reach us via the live chat or via accounts@salesflow.io.

  • You can also visit your billing panel here, to access all your invoices and update your billing details. The email address that you must enter should be the same one used to create your subscription.


How can I tell if my account is on payment automation or not?

You can identify whether your account is on Payment Automation or Non-payment Automation by checking your Settings.

1. Payment Automation

  • In Settings, apart from User Settings and LinkedIn account settings, you will also have "Subscription settings"

  • You are able to manage your subscription from Subscription settings

If you are part of a team, please note that only Admins in your domain will be able to see the subscription settings.


2. Non-payment Automation

  • Under Settings, you will only have User Settings, and LinkedIn Account Settings

  • You will be able to manage your subscription directly on your payment portal here


Hope this article was helpful! However if you need any further help, don't hesitate to contact us via the support chat or at support@salesflow.io

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